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    Privacy Policy

    Last updated: 5/18/2026

    1. Information We Collect

    We collect information you provide directly to us when you use our services. This includes:

    • Contact Information: Your name, email address, phone number, and mailing address.
    • Business Information: Company name, industry, size, and operational details relevant to our services.
    • Payment Information: Credit card details and billing addresses (processed securely through our payment partners).
    • Communications: Any messages, inquiries, or feedback you send to us, as well as communications generated through our AI systems on your behalf.
    • Usage Data: Analytics, IP addresses, browser types, and technical information about your device and interaction with our platform.

    2. How We Use Your Information

    We use the information we collect to operate, improve, and protect our services. Specifically, we use it to:

    • Provide, maintain, and improve our booked-jobs infrastructure and AI tools.
    • Process transactions and send related information, including confirmations and invoices.
    • Send technical notices, updates, security alerts, and support messages.
    • Respond to your comments, questions, and requests, providing customer service.
    • Communicate with you about products, services, offers, promotions, and events.
    • Monitor and analyze trends, usage, and activities in connection with our services.
    • Train and improve our AI models (using aggregated and anonymized data only).

    3. Data Sharing and Disclosure

    We prioritize your privacy and do not sell your personal information. We may share your information in the following circumstances:

    • Service Providers: With vendors, consultants, and other service providers who need access to such information to carry out work on our behalf.
    • Professional Advisors: With lawyers, auditors, and insurers, where necessary in the course of the professional services they render to us.
    • Legal Requirements: With law enforcement, courts, or other third parties when we believe disclosure is required by applicable law, regulation, or legal process.
    • Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.

    4. Data Security and Retention

    We take reasonable measures—including administrative, technical, and physical safeguards—to help protect information about you from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. However, no security system is impenetrable, and we cannot guarantee the absolute security of our systems. We retain personal information for as long as necessary to provide the services and fulfill the transactions you have requested, or for other essential purposes such as complying with our legal obligations, resolving disputes, and enforcing our agreements.

    5. Your Privacy Rights

    Depending on your location, you may have certain rights regarding your personal information, including the right to:

    • Access the personal information we hold about you.
    • Request the correction of inaccurate or incomplete information.
    • Request the deletion of your personal information.
    • Object to or restrict the processing of your data.
    • Opt-out of marketing communications at any time.

    To exercise these rights, please contact us using the details provided below.

    6. Contact Us

    If you have any questions about this Privacy Policy or our data practices, please contact us at:

    Munyal Privacy Team

    Email: hello@munyal.com.au

    Phone: 0485 014 841

    Address: Sydney, NSW 2000, Australia

    Understanding Your Privacy Rights

    As a user of Munyal's services, you have specific rights regarding your personal information. This includes the right to access, correct, and delete your data, as well as the right to restrict or object to its processing. We are committed to ensuring that you can exercise these rights easily and transparently.

    To help you understand these rights better, we provide detailed information on how you can manage your data preferences. For instance, if you wish to access your data, you can submit a request through our contact form or directly via email. We aim to respond to such requests promptly, ensuring you have control over your personal information.

    How We Protect Your Information

    At Munyal, safeguarding your personal information is our top priority. We implement a variety of security measures designed to protect your data from unauthorized access and breaches. These measures include encryption, secure server hosting, and regular security audits to ensure compliance with industry standards.

    In addition to technical safeguards, we also provide training to our staff on data protection practices. This ensures that all employees understand the importance of privacy and are equipped to handle your information responsibly. Our commitment extends to ongoing assessments of our security practices to adapt to new threats and challenges.

    Data Retention Policies

    We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including any legal or reporting requirements. This means that once your data is no longer needed for these purposes, we will securely delete or anonymize it to protect your privacy.

    For example, if you cease using our services, we will retain your information for a limited time to comply with legal obligations or resolve disputes. After this period, your data will be securely disposed of, ensuring that your personal information is not kept longer than necessary.

    Third-Party Data Sharing Practices

    Munyal may share your information with third parties under specific circumstances, such as legal requirements or business transfers. We ensure that any third-party partners uphold stringent data protection standards to safeguard your information.

    For instance, if we need to share your data with service providers for technical support or analytics, we enter into agreements that require them to protect your information and use it only for the purposes specified. This way, we maintain transparency and accountability in how your data is handled beyond our direct control.

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